Where we ship
Grimmslink ships to physical addresses within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Processing time
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
Delivery time
Once your order leaves our facility, delivery within the contiguous United States typically takes 3–5 business days.
Shipping cost
| Destination | Shipping Cost | Processing Time | Estimated Delivery |
|---|---|---|---|
| Contiguous United States | Free | 1–2 business days | 3–5 business days |
Carrier
We work with reputable third-party logistics carriers to deliver your order. The carrier assigned to your shipment is selected at the time of dispatch to ensure the most efficient delivery route available for your address. A tracking number will be provided once your order has shipped.
Order tracking
After your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your package directly through the carrier‘s tracking portal. Please allow up to 24 hours for tracking information to become active after you receive the confirmation email.
Delivery issues
If your tracking shows that your package has been delivered but you have not received it, please contact the carrier first. If the issue remains unresolved, contact us at info@grimmslink.my and we will assist you in filing a claim with the carrier.
If a package is returned to us because the address provided at checkout was incomplete or incorrect, we will contact you to arrange reshipment. Additional shipping costs may apply in such cases.
Questions
For any shipping-related questions, please email info@grimmslink.my. Our support hours are Monday–Friday, 9:00 AM – 6:00 PM (ET).