We want you to be satisfied with your purchase. If something is not right, this policy explains your options.

Return window

You may request a return within 30 calendar days from the date your order is delivered. Requests submitted after this window cannot be accepted.

Two types of returns

We distinguish between returns due to customer remorse and returns due to a product defect. The conditions and cost responsibilities differ.

Customer remorse

This applies when you have changed your mind, ordered the wrong item, or no longer need the product.

  • Condition requirement: The item must be unused and returned in its original packaging with all included accessories.
  • Return shipping cost: Free. Grimmslink provides a prepaid return label.
  • Restocking fee: None.
  • Refund amount: Full purchase price of the returned item.

Product defect

This applies when the item you received is damaged, malfunctioning, or materially different from what was described on our product page.

  • Condition requirement: Please contact us before returning a defective item. We may request photos or a short description of the issue to process your claim efficiently.
  • Return shipping cost: Free. Grimmslink provides a prepaid return label.
  • Restocking fee: None.
  • Refund amount: Full purchase price of the returned item.

How to initiate a return

  1. Email info@grimmslink.my with your order number and a brief reason for the return.
  2. Our team will respond within 1–2 business days with a prepaid return label and instructions.
  3. Pack the item securely in its original packaging.
  4. Ship the package using the provided label.

Return address

574 Corron Dr
Front Royal, VA 22630
United States

Refund timeline

Once we receive your returned item and verify that it meets the conditions above, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Non-returnable items

For hygiene and safety reasons, certain product categories may not be eligible for return. If an item is non-returnable, this will be clearly stated on its product page before purchase.

Questions

If you have questions about a return or refund, contact us at info@grimmslink.my. We are available Monday–Friday, 9:00 AM – 6:00 PM (ET).